At MetaWin, we are committed to supporting responsible gaming. If you ever feel the need to step back, you can choose either a short-term timeout or a longer-term self-exclusion. These tools help you stay in control of your play.

Timeouts temporarily prevent access to your account for a short, fixed period. Once a timeout begins, you will not be able to log in or play until the timeout ends.

Available timeout periods:

Timeouts automatically expire at the end of the selected period.

Self-exclusion is designed for users who feel they need a longer, more definitive break from gambling activity. During a self-exclusion period, account access is fully blocked.

Available self-exclusion periods:

Self-exclusion is irreversible, and access cannot be restored until the full period has passed.

Start a conversation with chat support and request a timeout or self-exclusion.

Choose one of the available timeout or self-exclusion periods listed above.

Please withdraw any remaining balance before requesting a timeout or self-exclusion. Once active, you will not be able to access your account to make withdrawals.

Self-exclusion periods cannot be cancelled or shortened. Be sure to select a duration that suits your needs.

Reach out to live chat support for AI-powered help or escalation to our team.