As part of our commitment to a secure platform, MetaWin may ask you to complete a selfie verification alongside your ID document. This confirms that the person submitting the ID is the legitimate owner of the account.
Why Selfie Verification Is Required
Selfie verification adds an extra layer of protection by confirming that the person holding the ID matches the photo on the document. It helps prevent identity misuse and keeps your account safe.
How Selfie Verification Works
Prepare your ID: Have a valid government-issued ID ready (passport, driver’s license, or national ID card).
Open your verification link: When verification is required, you’ll receive a unique Veriff link via email or in-app.
Upload your document: Follow the Veriff instructions to upload a clear image or scan of your chosen ID.
Complete the selfie step: Take a selfie as prompted, following the on-screen guidance to frame your face and, if asked, your ID.
Review and approval: Veriff will review your submission. Once approved, withdrawals and account features will be re-enabled.
Tips for a Successful Selfie Verification
Good lighting: Ensure your face and ID are well lit with no glare or heavy shadows.
Clarity: Keep the camera steady and make sure your face and ID details are in focus.
Match information: Your ID details must match the information on your MetaWin account.
Need Further Assistance?
Reach out to live chat support for AI-powered help or escalation to our team.