As part of our commitment to maintaining a secure and trustworthy platform, MetaWin may require users to undergo a selfie verification process with their ID document to verify their account. This process helps us ensure that the person submitting the ID document is the legitimate owner of the account. Here's what you need to know about completing the selfie verification process:
Why Selfie Verification?
Selfie verification adds an extra layer of security to the verification process by confirming that the individual submitting the ID document is the same person depicted in the document.
How Selfie Verification Works
Prepare Your ID Document: Have a valid government-issued ID document (e.g., passport, driver's license) ready for the verification process.
Upload Documents: Contact customer support via Intercom and speak to an agent.
Choose Document Type: Once you reach an agent you'll be able to upload a clear photo or scan of your chosen document.
Review and Verify: One of our agents will help verify your uploaded document to ensure accuracy and to confirm your submission.
Tips for Successful Selfie Verification
Good Lighting: Ensure that the area where you're capturing the selfie is well-lit to avoid shadows or glare.
Clear Image: Capture a clear and focused selfie with the ID document to ensure that all details are visible.
Match Details: Ensure that the details on your ID document match the information provided during the registration process.
Need Assistance?
If you encounter any difficulties or have questions about the selfie verification process, our customer support team is available to assist you. Reach out to us via the Intercom chat on our website, and we'll provide guidance and support to ensure a smooth verification experience.
Thank you for your cooperation in completing the KYC process. We're committed to maintaining a secure and trustworthy platform for all our users.