Verifying your identity is a crucial step in the Know Your Customer (KYC) process, ensuring the security and integrity of your account on MetaWin. Here's what you need to know about providing proof of identity and completing the verification process:
What is Proof of Identity?
Proof of identity is a document or set of documents that confirm your identity and personal details. This helps us verify that you are who you claim to be and prevent fraudulent activities on our platform.
Accepted Documents for Proof of Identity
Commonly Accepted Documents Include:
Government-Issued ID: Valid government-issued identification documents such as a passport, driver's license, or national identity card.
Passport: A valid passport is widely accepted as proof of identity due to its international recognition.
Driver's License: A current and valid driver's license issued by a government authority.
National Identity Card: Official identity cards issued by government authorities in some countries.
Tips for Providing Proof of Identity
Ensure Legibility: Make sure that the document is clear and legible, with all relevant information visible.
Match Information: Ensure that the name and address on the document match the details provided during the registration process.
Validity: Ensure that the document is current and not expired.
How to Submit Proof of Identity
Upload Documents: Contact customer support via Intercom and speak to an agent.
Choose Document Type: Once you reach an agent you'll be able to upload a clear photo or scan of your chosen document.
Review and Verify: One of our agents will help verify your uploaded document to ensure accuracy and to confirm your submission.
Need Further Assistance?
If you have any questions or encounter issues while providing proof of identity, our customer support team is here to help. Reach out to us via the Intercom chat on our website, and we'll provide guidance and assistance to ensure a smooth verification process.
Thank you for your cooperation in completing the KYC process. We're committed to maintaining a secure and trustworthy platform for all our users.