Verifying your identity is an important part of the Know Your Customer (KYC) process and helps protect your MetaWin account. Use the guide below to provide proof of identity and complete your verification.
What is Proof of Identity
Proof of identity is a document that confirms your personal details and identity. It ensures that you are the rightful owner of your account and helps prevent fraudulent activity.
Accepted Documents
You can submit any of the following valid, government-issued documents:
Passport – Internationally recognized as official proof of identity.
Driver’s License – A valid license issued by a government authority.
National Identity Card – An official ID card issued by a government agency.
Tips for a Successful Submission
Ensure Legibility: The document must be clear and readable, with all information visible.
Match Information: The name and details must match those on your MetaWin account.
Check Validity: Documents must be current and not expired.
How to Submit Proof of Identity
Access your verification link: You’ll receive a unique Veriff link when verification is required.
Upload your document: Follow the Veriff instructions to upload a photo or scan of your chosen ID.
Complete verification: Veriff will review your submission. Once approved, withdrawals will be re-enabled on your MetaWin account.
Need Further Assistance?
Reach out to live chat support for AI-powered help or escalation to our team.