Verifying your address is an important step in the Know Your Customer (KYC) process, ensuring the security and integrity of your account on MetaWin. Here's what you need to know about providing proof of address and completing the verification process:
What is Proof of Address?
Proof of address is a document that confirms your current residential address. This document helps us verify your identity and ensure that you are the rightful owner of the account.
Accepted Documents for Proof of Address
Commonly Accepted Documents Include:
Utility Bills: Recent utility bills (e.g., electricity, water, gas) with your name and address clearly visible.
Bank Statements: Recent bank statements or credit card statements showing your address.
Government-Issued Documents: Documents issued by government authorities, such as tax statements, residence certificates, or official letters.
Rental or Lease Agreements: Copies of rental or lease agreements signed by you and your landlord.
Tips for Providing Proof of Address
Ensure Legibility: Make sure that the document is clear and legible, with all relevant information visible.
Match Information: Ensure that the name and address on the document match the details provided during the registration process.
Up-to-Date: Provide a recent document dated within the last three months to ensure accuracy.
How to Submit Proof of Address
Upload Documents: Contact customer support via Intercom and speak to an agent.
Choose Document Type: Once you reach an agent you'll be able to upload a clear photo or scan of your chosen document.
Review and Verify: One of our agents will help verify your uploaded document to ensure accuracy and to confirm your submission.
Need Further Assistance?
If you have any questions or encounter issues while providing proof of address, our customer support team is here to help. Reach out to us via the Intercom chat on our website, and we'll provide guidance and assistance to ensure a smooth verification process.
Thank you for your cooperation in completing the KYC process. We're committed to maintaining a secure and trustworthy platform for all our users.