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Lost access to email

Regaining access to your MetaWin account when you've lost access to your email account

MetaGuru | MetaWin avatar
Written by MetaGuru | MetaWin
Updated this week

Losing access to your email can be frustrating, especially if it’s linked to your MetaWin account. Fortunately, there are steps you can take to recover your email or regain access to your MetaWin account safely. Follow the guide below to get back on track.


Step 1: Check for Common Issues

Double-Check Credentials: Make sure you’re entering the correct email address and password. Simple typos or outdated login details are often the cause of access problems.

Check Your Spam or Junk Folder: Occasionally, emails from MetaWin may be filtered incorrectly. Look in your spam or junk folder for any recent messages from MetaWin.


Step 2: Try Email Account Recovery

Most email providers offer built-in recovery options.

  • Use your provider’s account recovery tools, which may include answering security questions or verifying through a backup email or phone number.

  • Follow the prompts provided by your email service to restore access to your account.

If you’re still unable to log in, move to the next step.


Step 3: Contact Your Email Provider’s Support Team

If recovery options fail, contact your email provider’s support team directly. Provide any requested information (such as recovery email, phone number, or ID verification) to help them restore your account.


Additional Support from MetaWin

If you’ve completed identity verification with MetaWin, our support team can assist you in regaining access to your account.

Step 1: Contact MetaWin Support

Reach out to our team through the live chat on our website. Explain your situation, including the email address currently linked to your MetaWin account.

Step 2: Verify Your Identity

For security purposes, we may ask for additional information to confirm ownership of your account. This helps ensure that only verified users can regain access.

Step 3: Regain Access

Once your identity is confirmed, our team will assist you with updating your email address or providing an alternative login method so you can securely access your MetaWin account again.


Need Further Assistance?

Reach out to live chat support for AI-powered help or escalation to our team.

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