Skip to main content

Reporting bugs about 3rd party providers

Uncommon mistakes need to be brought to our attention

MetaGuru | MetaWin avatar
Written by MetaGuru | MetaWin
Updated over 2 weeks ago

At MetaWin, we strive to offer the best possible gaming experience, which includes partnering with top-tier third-party providers. However, sometimes issues or bugs can arise. If you encounter any problems with games or services provided by third-party vendors, here’s how you can report these issues effectively.

Identifying a Bug

Before reporting a bug, ensure that the issue is not related to your device or internet connection. Here are some common signs of a bug:

  • Game crashes or freezes consistently.

  • Incorrect game payouts or missing bonuses.

  • Visual or functional glitches that impair gameplay.

  • Connectivity issues specific to a particular game.

Steps to Report a Bug

1. Gather Information

The more information you can provide, the easier it will be for our support team to address the issue. Gather the following details:

  • Game or service name: Identify the specific game or service experiencing the issue.

  • Description of the bug: Provide a detailed explanation of the problem.

  • Steps to reproduce the issue: Outline the actions you took leading up to the bug.

  • Screenshots or videos: Capture visual evidence of the bug if possible.

  • Time and date: Note when the issue occurred.

  • Device and browser: Include the type of device, browser, and version you are using.

2. Report the Bug

Contact our support team with the gathered information via our live chat feature:

  • Access our live chat: Available 24/7 for immediate assistance.

  • Provide details: Select option 'Feature Request or Report a Bug' and provide the details specified above.

3. Follow-Up and Updates

After reporting a bug, our team will investigate and collaborate with the third-party provider to resolve the issue. Here’s what you can expect:

  • Acknowledgment: You will receive a confirmation that your report has been received.

  • Investigation: Our team will look into the issue and work with the provider to diagnose and fix the bug.

  • Updates: You will be notified of any progress or resolution via email or through the support ticket system.

  • Resolution: Once the issue is resolved, you will receive a final update confirming the fix.

Common Issues with Third-Party Providers

Game-Specific Bugs

  • Crashes and Freezes: Often due to compatibility issues with specific devices or browsers.

  • Payout Errors: Incorrect payouts or missing bonuses can occur due to software glitches.

  • Visual Glitches: Issues like missing graphics or animations.

Connectivity Issues

  • Server Connectivity: Problems connecting to the game server, causing lag or disconnections.

  • Loading Errors: Games not loading properly due to server-side issues.

User Interface Problems

  • Button Malfunctions: Non-responsive or incorrectly functioning buttons within the game.

  • Display Issues: Overlapping text or misaligned elements.

Tips to Avoid Bugs

While some issues are beyond your control, following these tips can help minimize the occurrence of bugs:

  • Use a Stable Internet Connection: Ensure your connection is strong and stable.

  • Keep Your Browser and Device Updated: Regularly update your browser and device software.

  • Clear Cache and Cookies: Periodically clear your browser cache and cookies to avoid performance issues.

  • Avoid Multiple Tabs: Close unnecessary tabs and applications to free up system resources.

Need Help?

Send us a message via our live chat for instant AI assistance or to submit a help request for additional support.

Did this answer your question?