Experiencing a game freeze can be frustrating, but it’s usually easy to fix. Follow these steps to resolve the issue and get back to playing quickly.
Immediate Steps to Take
1. Check Your Internet Connection
A stable internet connection is essential for smooth gameplay.
Ensure you’re connected to Wi-Fi or Ethernet.
Restart your router to clear temporary connection issues.
2. Refresh the Game Page
Minor glitches can often be resolved with a simple refresh.
Click the browser refresh button, or press Ctrl + R (Windows) / Cmd + R (Mac).
3. Clear Your Browser Cache
Cached files can sometimes interfere with gameplay.
Go to your browser settings → Clear Browsing Data.
Select Cached images and files and Cookies before clearing.
4. Try a Different Browser
If the issue continues, test the game in another browser such as Chrome, Firefox, Safari, or Edge.
Advanced Troubleshooting
Update Your Browser
Outdated browsers may not be fully compatible with the latest games.
Check for and install any available browser updates.
Disable Browser Extensions
Extensions can occasionally disrupt game performance.
Disable all extensions temporarily, restart your browser, and reload the game.
Check for Device Updates
System updates improve stability and performance.
Install any pending OS or graphics driver updates on your device.
Preventive Measures
Optimize Your Device
Close unused apps and browser tabs to free up resources.
Keep sufficient free storage space for smooth performance.
Adjust Game Settings
Lower graphics quality, resolution, or animations within the game to improve stability on lower-end devices.
If a Game Freezes During a Feature or Bonus Buy
If your game freezes, disconnects, or you exit during a feature or bonus round:
Re-enter the same game with the same currency pair (e.g., BTC-USD).
Your previous session should automatically resume, allowing you to continue where you left off.
Need Further Assistance?
Reach out to live chat support for AI-powered help or escalation to our team.