When playing at MetaWin, your Round ID is a unique identifier assigned to each game session. It helps track gameplay, transactions, and outcomes and is especially useful if you ever need support or wish to verify a result.
Why You Might Need Your Round ID
Customer Support:
When contacting support about a specific game session, providing your Round ID helps us locate the exact round instantly, allowing for faster investigation and resolution.
Transaction Disputes:
If you notice a discrepancy in your game results or payouts, the Round ID acts as a precise reference for our team to review and resolve the issue.
Performance or Connection Issues:
If you experience lag or unexpected behavior during a game, sharing your Round ID allows our technical team to analyze the session and identify any connection or system issues.
Verification of Wins:
For significant wins, your Round ID can be used to confirm the outcome on-chain or within our systems, ensuring full transparency.
Personal Records:
Keeping a note of your Round IDs can help you track gameplay history, evaluate your sessions, or simply record your biggest wins.
How to Find Your Round ID
Finding your Round ID is simple and can be done directly from your MetaWin account.
Log In: Visit MetaWin and log in to your account.
Go to Game History: Navigate to your Profile or History section.
Locate Your Round: Each game session listed will include a unique Round ID next to its details.
Copy or Note It Down: You can copy the Round ID or take a screenshot if you need to share it with support.
Additional Tips
Keep It Handy:
If you contact support, having your Round ID ready helps us resolve your query faster.
Check Regularly:
Review your game history periodically to stay informed about your gameplay and transactions.
Stay Updated:
Make sure your email and contact preferences are current so you receive updates about your game sessions and winnings.
Need Further Assistance?
Reach out to live chat support for AI-powered help or escalation to our team.